Hello Platters - ABN: 48549343990

FAQ's

How much notice do we need when ordering

A minimum of 2 days is required for most platters. Sweets platters require a minimum of 5 days’ notice.

Delivery Zones

We offer delivery to the following suburbs on the Sunshine Coast. Maroochydore, Bli Bli, Buderim and surrounding regions, Nambour, Rosemount, Kawana and surrounding regions, Currimundi, Coolum, Yandina. Caloundra and Noosa – additional delivery charges apply.

Delivery Fee

We have a small delivery fee of $10. Caloundra and Noosa – additional charges apply, please contact us for information.

Delivery Times

Delivery is offered between 10am and 2pm. You will be advised of a delivery time frame.

Pick up of orders

Completely free. Orders can be collected from 21 Philbrook Street Bli Bli. You will be contacted to arrange a convenient collection time.

Wooden platter boards

All wooden platter boards/trays, cheese knifes and dip bowls are on loan and remain the property of Hello Platters. These will be collected or returned at a pre-arranged time.

Consumption of platters

Platters should be consumed within 24 hours of receipt and it is recommended that they be refrigerated while being stored.

List of Suppliers

Cheeses & yogurts

Kenilworth Dairies, Woombye Cheese Company, Queensland Yogurt Company

Dips

Wattle valley gourmet dips, The olive branch, Roza’s gourmet dips. Children’s dips – Swan dips

Cured Meats

Franz Smallgoods, The Great Aussie Smokehouse

Fruit pastes & Jams

Beerenberg Preserves, Maggie Beer

Cakes & Tarts

Le Cake

Fresh produce

Local farmers markets, Eumundi Markets, Fisherman’s Road markets, Lake Kawana, Erbachers fruit shed

Returns Policy

We gaurantee to you that we create fresh platters that are full of flavour. We promise that if you are not completely satisfied with our product we will offer you a replacement platter or store credit to the same value. We simply ask that you contact us within 24 hours receipt of the platter and return the rest of the un-eaten platter to us, we will be happy to help you out.

Privacy Policy

Please read this Privacy Policy carefully.

Please contact us if you have any questions. You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it. If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

1. Type of personal information collected

Personal Information: The type of personal information we collect may include is set out on our website. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2. Collection and use of personal information

We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.

3. Types of information

- Information that you provide for the purpose of registering with the website
- Information about transactions carried out over this
- Information that you provide for the purpose of subscribing to the website services

4. Information about your use of this website may be used in the following ways:

1. Send to you products or purchases
2. Send to you statements and invoices
3. Collect payments from you
4. Send you marketing information
5. Administer this website

5. Disclosure of personal information

We may disclose personal information for purposes including to provide our products and services to you, and as required by law.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

6. Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).  An administrative fee may be payable for the provision of information.
We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

7. Correction

If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.

8. Complaints about breach

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

9. Unsubscribe

To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.

10. Storage and Security

We are committed to ensuring that the information you provide is secure.
For any questions or notice, please contact us at:
Hello Platters ABN: 48549343990
Email: helloplatters@gmail.com